• NITRO Help Desk: Administrator
  • Administrator Guide Steps for NITRO Help Desk Application
  • Application Administration
  • Categorization
    • Setup Categories and Issue Types
  • Auto Assignment
    • Auto assignment based on categorization
    • General auto assignment based on round robin staff
    • How auto-assignment will work (use cases)
  • Notifications
    • Notification on Ticket Creation:
    • Notification on Ticket Assignment
    • Notification on Ticket Resolution
    • Notification on Ticket Completion
    • Notification on Ticket Reactivation
  • Service Level Agreements
  • Permissions
  • Change Request Approvers
  • Advanced
    • Configure Lists
    • Recurring Tickets
    • Service Catalog
    • General Configuration
    • KB Co-Pilot Settings
    • Crow Canyon NITRO Apps
    • Crow Canyon Product App
    • Site Settings
  • Employee Portal
    • Home Page and Theme
    • Configure Apps and Pages
    • Portal Forms
    • Notices
    • NITRO Site Settings
    • General Settings