• NITRO Help Desk: Administrator
• Application Administration
• Categorization: Setup Categories and Issue Types
• Auto Assignment
  • Auto assignment based on categorization
  • General Auto-Assignment (Without Category or Issue Type)
  • How auto-assignment will work (use cases)
• Notifications
  • Notification on Ticket Creation
  • Notification on Ticket Assignment
  • Notification on Ticket Resolution
  • Notification on Ticket Completion
  • Notification on Incoming Email
  • Notification on Ticket Reactivation
• Service Level Agreements
• Permissions
• Configure Lists
• General Configuration
• Change Request Approvers
• Advanced
  • Recurring Tickets
  • Configure Copilots
  • Service Catalog
  • Crow Canyon NITRO Apps
  • Site Settings
• Employee Portal
  • Home Page and Theme
  • Configure Apps and Pages
  • Portal Forms
  • Notices
  • NITRO Site Settings 
  • General Settings