NITRO Help Desk: Administrator

Administrators are the users who can configure the application. This includes defining the approval levels and approvers, form configurations, permissions etc. They can be specified in a SharePoint group with full control permissions on the application site. Or they can be the Site Collection administrators. These users can access “Application Administration” page to configure the application.

Administrator Guide Steps for NITRO Help Desk Application

Administrators can do all tasks that a manager can do. Like a Manager, Administrators have access to below pages:

1.Ticket-Manager-Dashboard

2.Problem-Manager-Dashboard

3.CR-Manager-Dashboard

See the NITRO Help Desk manual -> Manager Guide section for more information

Apart from these pages, Administrators also have access to ‘Application Administration’ where several elements of the program can be modified.