In this feature, Ticket will be auto assigned to staff based on the selected Category and Issue Type in the Ticket.
Specify Assigned Staff in Category List
If selected Category has ‘Assigned Staff’ then ‘Assigned Staff’ will be auto filled in the Ticket. You can add more than one user to Assigned Staff, and all of those users will become the Assigned Staff of the Ticket.
To enable this feature, specify the staff in Issue Type.
Go to Administration -> Categorization tab -> Edit Issue Type and specify the ‘Assigned Staff’.
Specify Assigned Staff in Issue Type List
If selected Issue Type has ‘Assigned Staff’ then ‘Assigned Staff’ will be auto filled in the Ticket. You can add more than one user to Assigned Staff, and all of those users will become the Assigned Staff of the Ticket.
To enable this feature, specify the staff in Category List.
Go to Administration -> Categorization tab -> Edit Issue Type and specify the ‘Assigned Staff’.
