Title: This should be not changed
Notify Requester: Check this box to notify requester.
Notify Ticket Creator: Check this box to notify Ticket creator.
User Mail Subject: provide any valid Subject for mail.
User mail body: It contains the message or information to notify requester that Ticket has been received.
Notify Staff: check this box to notify staff.
Notify Additional Contact: Check this box to Notify additional contact.
Staff Mail Subject: provide any valid Subject for mail.
Staff Mail Body: It contains the message or information to notify staff that one Ticket has been received. Review and assign it to right person.
Include Link: Include a link to the item at the top of the email body to the selected users.
From Address: Provide email address of sender.