For advanced or custom setup of program, general configuration is provided.
For more detail on General Configuration, refer below link:
https://www.dropbox.com/scl/fi/zjfncmtb4f8984n5mi4d7/General-Configuration-In-Nitro-Helpdesk.docx?rlkey=9enfhr5p0wjlokyqxxvpgovok&dl=0