Notification on Ticket Assignment

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Notification on Ticket Assignment

Send Notification to staff when Ticket is assigned.

HD Admin -15

Notify Assigned Staff: Select an option provided in this column to notify assigned staff.

Notify Previous Staff: Select an option provided in this column to notify the previous staff on Ticket assignment.

Notify Other Staff: provide the name of other staff here to notify them when Ticket is assigned to a staff.

Notify Assigned team: Select this checkbox to notify team on Ticket assignment.