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<< Click to Display Table of Contents >> Navigation: Notifications > Notification on Ticket Assignment |
Send Notification to staff when Ticket is assigned.

Notify Assigned Staff: Select an option provided in this column to notify assigned staff.
Notify Previous Staff: Select an option provided in this column to notify the previous staff on Ticket assignment.
Notify Other Staff: provide the name of other staff here to notify them when Ticket is assigned to a staff.
Notify Assigned team: Select this checkbox to notify team on Ticket assignment.