<< Click to Display Table of Contents >> Navigation:  »No topics above this level« Introduction

Applies To: NITRO Helpdesk Application (SharePoint Online)

Description:

The AI Summary button in NITRO Helpdesk provides a concise, auto-generated summary of a helpdesk ticket for staff users. This summary includes the issue reported, steps taken, the current outcome, and any pending actions. It is especially useful for staff to quickly understand the full context of a ticket.

Need of AI Summary Button

•Helps staff get a quick understanding of the case.

•Saves time in reading long worklog and ticket details.

•Ensures consistent format in reporting progress and outcomes.

•Enhances staff productivity by summarizing repetitive or verbose information.

Summary of Steps

1.How to access the AI Summery Button

2.Example of AI Summery