Examples of AI Prioritization

1.Critical Priority Example

oUser Message: "Our server is down, and we are unable to access critical applications!"

oAI Assigned Priority: Critical

oJustification: The issue directly affects the functionality of core business applications, requiring immediate attention.

2.Normal Priority Example

oUser Message: "I'm having trouble logging into the system, but it's not urgent."

oAI Assigned Priority: Normal

oJustification: The issue impacts the user, but it does not seem urgent or widespread.

Automated Priority Assignment for Email-Based and Recurring Tickets

•Email-Based Tickets:
AI automatically assigns priority based on the subject and description of the email ticket.

•Recurring Tickets:
AI automatically assigns priority based on the title and description of the recurring ticket.