Introduction

The AI Assistance button in NITRO Helpdesk provides smart, AI-generated suggestions and solutions for resolving helpdesk tickets. It analyzes the ticket conversation history and help articles to craft a user response. This allows the helpdesk agent to respond faster and more effectively.

Why We Need AI Assistance Button

•Saves time for helpdesk agents by drafting a relevant response.

•Analyzes ticket context, history, and help articles for accuracy.

•Automatically includes article links and alternate suggestions if needed.

•Improves user satisfaction by providing prompt, informative replies.

Summary of Steps

1.How to access the AI Assistance Button

2.Example of AI Assistance