Workflow Use Case
Assign an Owner to a new Ticket based on Ticket Category
On ticket creation, this workflow will assign the ticket to the ‘Category Owner’ for the category selected in the ticket.
Create a workflow on Tickets list item creation event.
Action 1 -
Create a Query List action to get an item from category list based upon the Category selected in the Ticket.
To know more about Query List action, go to Query List.
Create an update item action to assign the ticket to Category Owner
In the Update Item Action use this QuerylistActionName##FieldInternalName syntax to get the field value.
In this case it is GetCategoryItem##CategoryOwner