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To configure the lazy approval process in SharePoint online, configure the lazy approval email address in email sync settings. Refer instructions from this article

To work Lazy Approval Process, user just need to configure email sync for Approver Emails list. Mailbox email address should be the same address which is used during the installation in “Lazy Approval Email Address Name”. If not user need to modify the Approve,Deny and Send Back links in the Approval Task creation mail template.https://www.crowcanyon.help/article/464/#Purchasing.

After configuring Email sync, lazy approval process will work. This step is covered in post configurations in below article