Knowledge Base

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Knowledge Base

Click this link to open ‘KB-Dashboard’ page as shown below

HD Staff Guide - 76

This page has following sections:

Clickable tiles that show count of knowledge base articles in different states.

Tabular views to show ‘New KB-My Pending Review’ and ‘Update KB- My Pending Review’: KBAuthor is responsible for reviewing the articles with status ‘Pending Review’.

Tabular view to show all pending reviews.