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Merge Ticket is a process that can be used to combine tickets when same user submits multiple Tickets for the same issue or different users submit Ticket for the same issue.

Duplicate Tickets can be merged to avoid wasting time and resources on the same issue. This way resources can be freed to work on other issues. This helps in easier tracking of issues and increased customer satisfaction.

Merge Ticket feature is available in the NITRO Help Desk application. This feature is configured using NITRO Custom Actions and can be customized if needed.