-Problems can be linked to Ticket from Ticket edit form.
Instructions to link Tickets to Problem from Ticket edit form
Go to Home Page -> Go to Quick launch on Left Side of Home page -> Navigate to Tickets Header -> Click ‘All Tickets’ to open Tickets List View
1.Edit a Ticket to link with Problem from Tickets list view.
Click on three dots eclipse of Ticket -> from dropdown select ‘Edit’
Selected Ticket ‘Edit Form’ will open.
2. Navigate to ‘Related Items’ tab and select the Problem from ‘Related Problem’ dropdown as shown below:
3. Selected Problem is linked to the Ticket as shown below:
