Advanced > Crow Canyon Product App

All different features like email to ticket conversion, auto-notifications, auto-assignment, case-id generation etc. are handled by Crow Canyon Product App. This app captures different events (Item Created, Item Updated) on Email Tickets and Tickets lists.

App Features

Enable/Disable conversion of incoming Emails to Tickets.

Enable/Disable notifications and other business processes on Ticket creation and update.

Enable/Disable above process to run in async process.

Please refer this article for more detail: How to use Crow Canyon Product App to execute the functionality for the missing events on Email Tickets and Tickets list? - Crow Canyon Software Support