With one or more SLA Definitions in place, create SLA Implementations that will kick off when a new ticket meets the criteria.
Title - name of Implementation
SLA Definition - select the SLA Definition to apply to this implementation
Category - Define which Category on the new ticket will use this Implementation (None = all Categories)
Issue Type - Define which Issue Type on the new ticket will use this Implementation. (None = all Issue Types)
Priority - Define which Priority on the new ticket will use this Implementation
Requester - Use this to apply the SLA Definition for a particular Requester
Enable - Use this check box to temporarily turn off the SLA. This allows you to put the SLA "on hold" rather than deleting it out of the system