Crow Canyon provides the ability to search for given tickets using either a basic search or an advanced search. You can find the Ticket Search Link in Home page. However, ultimately, you can place this web part anywhere throughout the application.
In the Simple Search box, choose the list from which you'd like to search ("Tickets" is the default list), enter the string of text, and click the magnifying glass to search.
In the Advanced Search box, you can then choose a specific column field to search by using the drop down box marked "- None -". The second drop down give you options for "contains", "equals", "not equals", etc. Enter your text, and then click Add if you want to add more criteria, or click Search to search the list.
You can learn more about setting up the List Search web part by referencing theon Crow Canyon’s website.