Recurrence

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Recurrence

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There are two Recurring Lists

1) Recurring Schedule – sets when the ticket will recur: daily, weekly, monthly, or yearly.

2) Recurring Tickets – a list of the tickets that will recur. These could be considered “templates” of a ticket.

 When a Recurring Schedule is set up, one of the Recurring Tickets is chosen as the ticket to create when that recurrence time occurs. The first step is to set up a ticket (the ticket template) in the Recurring Tickets list. After that, the Recurring Schedule is set up to determine when this ticket should be generated in the Tickets list.

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