Outgoing Emails

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Outgoing Emails

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When a ticket is opened in View mode (not Edit), an Email button is available on the ribbon of the ticket form. This is used to send email to the user. These outgoing emails are captured and made part of the Email History for the ticket.

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The Email button is pressed and an Email comes up that can be edited and then sent (or canceled). Note that the From, To, CC and other fields can be changed. 

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