Notification on Ticket Resolve

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Notification on Ticket Resolve

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When a ticket is resolved, notifications will be sent based on these settings.

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Title – do not change

Notify Requester – Yes/No on whether to send a notification on ticket resolved to the person who created the ticket

Requester Mail Subject - Sets the subject of the notification email which goes to the Requester

Requester Mail Body - Sets the body of the notification email which goes to the Requester

Notify Additional Contact – If “Additional Contact” is filled in on the ticket, this is Yes/No on whether to send the email to that contact also.

Notify Assigned Staff – Yes/No on whether to send an email to the person which ticket is resolved (a staff member)

Notify Other Staff - Yes/No on whether to send an email to any other staff

Staff Mail Subject – Sets the subject of the notification email which ticket is completed, Previous, or Other Staff

Staff Mail Body – Sets the body of the notification email which ticket is completed, Previous, or Other staff

Include Link - Sets who will receive a link to the ticket in the notification email

Mobile URL Defines the URL for mobile access to the ticket form

URL Zone - Sets the zone that the link is associated with

From Address - Sets the from address that the recipient will see on the email