Notification on Ticket Completion

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Notification on Ticket Completion

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When a ticket is Closed, notifications will be sent based on these settings.

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Title – do not change

Notify Requester – Yes/No on whether to send a notification on ticket completion to the person who created the ticket

Requester Mail Subject - Sets the subject of the notification email which goes to the Requester

Requester Mail Body - Sets the body of the notification email which goes to the Requester

Notify Additional Contact – If “Additional Contact” is filled in on the ticket, this is Yes/No on whether to send the email to that contact also.

Notify Assigned Team– Yes/No on whether to send an email to the team getting the ticket is completed

Notify Assigned Staff – Yes/No on whether to send an email to the person getting the ticket is completed (a staff member)

Notify Other Staff - Yes/No on whether to send an email to any other staff

Staff Mail Subject – Sets the subject of the notification email which Ticket is completed to the Assigned or Other Staff

Staff Mail Body – Sets the body of the notification email which Ticket is completed Previous, or Other Staff

Include Link - Sets who will receive a link to the ticket in the notification email

Mobile URL - Defines the URL for mobile access to the ticket form

URL Zone - Sets the zone that the link is associated with

From Address - Sets the from address that the recipient will see on the email

Note: The formatting of the Subject and Body are in HTML, with fields from the new ticket entered as <<field name>>, such as <<Title>> for the Mail Subject.