Notification on Ticket Completion
When a ticket is Closed, notifications will be sent based on these settings.
Title – do not change
Notify Requester – Yes/No on whether to send a notification on ticket completion to the person who created the ticket
Requester Mail Subject - Sets the subject of the notification email which goes to the Requester
Requester Mail Body - Sets the body of the notification email which goes to the Requester
Notify Additional Contact – If “Additional Contact” is filled in on the ticket, this is Yes/No on whether to send the email to that contact also.
Notify Assigned Team– Yes/No on whether to send an email to the team getting the ticket is completed
Notify Assigned Staff – Yes/No on whether to send an email to the person getting the ticket is completed (a staff member)
Notify Other Staff - Yes/No on whether to send an email to any other staff
Staff Mail Subject – Sets the subject of the notification email which Ticket is completed to the Assigned or Other Staff
Staff Mail Body – Sets the body of the notification email which Ticket is completed Previous, or Other Staff
Include Link - Sets who will receive a link to the ticket in the notification email
Mobile URL - Defines the URL for mobile access to the ticket form
URL Zone - Sets the zone that the link is associated with
From Address - Sets the from address that the recipient will see on the email
Note: The formatting of the Subject and Body are in HTML, with fields from the new ticket entered as <<field name>>, such as <<Title>> for the Mail Subject.