Notification on Incoming Email

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Notification on Incoming Email

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Use this utility to notify Assigned Staff that someone has sent an email into the system about a ticket to which they are assigned.

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Title – do not change

Notify Staff -- A simple Yes/No as to whether the Assigned Person on a ticket is sent a notification when a user replies to an update about that ticket

From Address - Sets the from address that the recipient will see on the email