Knowledge Base

<< Click to Display Table of Contents >>

Navigation:  »No topics above this level«

Knowledge Base

Previous pageReturn to chapter overviewNext page

The Knowledge Base (KB) is a repository of resolved tickets, which allow users to find out if the problem they're encountering has been solved before. KB articles are organized by Category and Issue Type. You can link to the KB from the "Company Knowledge Base" link in the Quick Launch Bar, under "Company Resources" If you have more than one service area. Each one will have its own KB.