Incoming Emails become new tickets

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Incoming Emails become new tickets

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 If an email does not have [Caseid] in the Subject, a new ticket is created in the Tickets list. Fields from the email body are mapped to fields in the ticket if the “$mapping” indicator is at the end of the email subject line (explained in the Field Mapping section of this document).

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Notifications are sent out according to the settings in the New Ticket Utility list