Incoming Emails become new tickets

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Incoming Emails become new tickets

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 If an email does not have [Caseid] in the Subject, a new ticket is created in the Tickets list. Fields from the email body are mapped to fields in the ticket if the “$mapping” indicator is at the end of the email subject line (explained in the Field Mapping section of this document).



Notifications are sent out according to the settings in the New Ticket Utility list