If using Microsoft Outlook
If the email is coming from Microsoft Outlook, the CCS Service Request system includes an optional module that puts a button on the user’s Outlook Toolbar. When this button is pressed, it generates an email to the SharePoint ticket list that is pre-addressed to the SharePoint list and includes details from Active Directory about the user. It also can include the computer name of the computer that the email is sent from. This is an optional module available at extra cost. Contact Sales@sharepoint-applications.biz for details if this was not purchased.
Note that the emails can be sent from Microsoft Outlook without this module in the same manner that any email is sent from Outlook.