Emailing Tickets

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Emailing Tickets

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You can email a ticket to anyone who may want to see it. You can use this feature as a ‘For Your information’ for someone who does not want to have continuous notifications about the ticket, or for someone who misplaced a notification email. If someone would like to receive continuous notifications about a given ticket, they can use the Add Alert feature.

You can email a ticket from within an

1.Open ticket

2.Items ribbon bar

3.Drop-down menu

Open Ticket:

You can email a ticket from within an open ticket



Items ribbon bar:

From the List Tools -> Items ribbon bar from within a Actions email


Drop-down menu:

From the Drop-down menu accessed from the ticket title click on email




Fill out the relevant information, and then click "Send."