Email Tickets List

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Email Tickets List

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The Email Tickets list has a SharePoint workflow that converts the email to a ticket or associates the mail with an existing ticket. Whether to create a new ticket or associate the email is determined by a [Caseid] indicator in the Subject of the email. If [Caseid] is there, it is associated with the ticket with that ID. If not, a new ticket is created.

 Email with ID: