Email Configurations

<< Click to Display Table of Contents >>

Navigation:  Application Administration >

Email Configurations

Previous pageReturn to chapter overviewNext page

The system integrates with emails to create tickets. You can set the incoming email address in Central Administration. See Incoming Emails for more information.

Occasionally, emails come in that should not become tickets (e.g. spam emails). Use the Email Handling Utility to set which emails are excluded from creating tickets. All fields will exclude emails with the defined criteria except for "Allow Domains," "Email Priority (Low)," and "Email Priority (High)." See below for more details.

MANUAL~1_img26

                MANUAL~1_img27

Title - Do not change

Subject Starts With - Use this field to exclude an email if the subject begins with a specific text string or strings

Subject Contains - Use this field to exclude an email if the subject contains a specific text string or strings

Body Contains - Use this field to exclude an email if the body contains a specific text string or strings

Mail From Address to Block - Use this field to exclude certain email addresses from creating a ticket

Allow Domains - Use this field to allow certain domains to create tickets every time an email is sent from that    

Domain

Ignore if CC'ed or BCC - Use this field to ignore emails which include the SharePoint email address as a CC or BCC

Email Priority (Low) - Use this field to set the priority of a ticket if the incoming email's priority is set to "Low"

Email Priority (High) - Use this field to set the priority of a ticket if the incoming email's priority is set to "High"

Close Tickets if Subject Starts With –Close the tickets when Subject starts with e.g. {Close}

Close Tickets if Subject ends with – Close the tickets when Subject ends with e.g. {Close}

From Address –Mail Address of sender