Creating a Ticket from the Backend Home Page:

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Creating a Ticket from the Backend Home Page:

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From the My IT Service Requests Page, you can use the Search Knowledge Base and Create Ticket web part to create a ticket.

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Alternatively, within each Site or Home page, you can click New Ticket under Tickets on the Quick Launch Bar:

 

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Once the New Ticket window opens, fill out the required information, and any other necessary additional information.

 Note: Your view of a new ticket may be different. Required information and options vary, and are customizable. Your Application Administrator can modify these options.

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Once you have filled out the requested information, click "Save" to save your ticket and create a notification email.

 

Note: Notification settings are set up in the Application Administration -> Notifications section.