Creating a Ticket

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Creating a Ticket

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There are several places where a ticket can be created.

Backend Home Page – The Backend Home Page includes a web part to both search the Knowledge Base and create a ticket. There is also a link on the home page to create a ticket directly.

Employee or Customer Portal – The portal has a Submit New Ticket screen

Via email – If you have incoming email enabled (see Incoming Email), Crow Canyon will create a ticket from that email.