Application Administration

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Application Administration

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The Application Administrator Workspace provides easy access to configuring the CCS Service Request program.

This Workspace allows an administrator to set up the following:

Category

Issue Types and Templates

Notifications for ticket creation, assignment, and completion

Recurring Tickets

Service Level Agreements

Approvers

Actions

Email Configurations

Archival Settings

 

Accessing the Application Administrator Workspace

Each Service Area (IT Help Desk, Human Resources, Facilities, Assets etc.) has its own Application Administrator Workspace. This is accessed from the “Application Administration” link on the top right side of the page

 

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The “Application Administration” link brings up the Application Administrator Workspace

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