Workflow Use Case
Assign an Owner to a new Ticket based on Ticket Category
Description
On ticket creation, this workflow will assign the ticket to the ‘Category Owner’ for the category selected in the ticket.
Workflow
Create a workflow on Tickets list item creation event.
Action Settings:
Action 1 - GetCategoryItem (Query List Action)
Create a Query List action to get an item from category list based upon the Category selected in the Ticket.
To know more about Query List action, go to Query List
Action 2 : Assign Ticket to Category Owner (Update Action)
Create an update item action to assign the ticket to Category Owner
Syntax: QuerylistActionName##FieldInternalName
In the Update Item Action use this QuerylistActionName##FieldInternalName syntax to get the field value.
In this case it is GetCategoryItem##CategoryOwner
To use Expression Builder in 'Update Action Column Mapping' refer below article
Expression Builder In Custom Actions And NITRO Workflows