Online Tour of CCS Service Request for City Services

Welcome to a tour of CCS Service Request

This tour will take you through the steps of submitting, assigning and completing a service request process. Each step in the tour is only a few minutes long. While the tour does not cover every aspect of the application, you will get a good feel for the ease of use and workflow occuring.

Please note that the screens represented in this tour include all fields available. In your implementation you may choose to simplify your forms.

To start a tour segment simply click on the play symbol next to the segment description.


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 Service Request Intro

 Introduction to CCS Citizen Request

  • Overview of how it works
  • Workflow

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 CCS Citizen Request Workflow

  • Filling out a request
  • Assigning a ticket
  • Filling out a Work Order


Ticket Management and Reporting

  • Management view of tickets
  • Flexible Reporting

 Setup CCS Service Request

 Configuring For Your Needs

  • Form customization
  • Notifications
  • Templates

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  How it works



   Data Sheet

   Get Started

   Free Trial






   ROI Analysis