News Releases


 
  • CCS Service Request 6.1 Released
    June 4, 2013 – Crow Canyon Systems, Inc., announced the release of CCS Service Request 6.1, which extends version 6.0 to include Outlook 2013 support. Crow Canyon is committed to providing software compatible with the latest release's of Microsoft Outlook and Exchange.
  • CCS Service Request 6.0 Announced
    May 1, 2012 – Crow Canyon Systems, Inc., announced the release of CCS Service Request 6.0, the latest version of its service request tracking application. CCS Service Request, used by thousands of organizations worldwide, significantly reduces the time employees spend requesting and tracking internal service requests (IT, HR, Facilities etc.) and increases productivity of service department staff. Version 6.0 includes major new features such as full support for Outlook 2010 64-bit, change control, Service Level Agreements, detailed time tracking, enhanced asset integration, and more.
  • Advanced Reporting and Assets Modules
    Sept. 1, 2011 – Crow Canyon Systems now provides Advanced Reporting and Asset Modules for use with with its CCS Service Request 5.0 and CCS Customer Service 5.0. The Advanced Reporting allows much more detailed reporting and graphing capabilities to the program. The Asset Module brings integrated asset and equipment management into the ticketing system. Both are available for a small additional fee above the base price of the program.
  • CCS Service Request 5.0.4 Released
    June 6, 2011 – Crow Canyon Systems has released CCS Service Request version 5.0.4, an important update for its service request tracking application. This update adds support for Exchange 2010 email conversion (Event Sink) and also for Favorites and Shared Folders in Exchange. CCS Service Request significantly reduces the time employees spend requesting and tracking internal service requests (IT, HR, Facilities etc.) and increases productivity of service department staff. Version 5.0.4 includes linked email collaboration, multi-department request tracking, mobile notifications, web form parser and many more features.
  • CCS Service Request 5.0 Announced
    March 24, 2010 – Crow Canyon Systems, announced CCS Service Request 5.0 for Employee Services, a service request tracking application which significantly reduces the time employees spend requesting and tracking internal service requests (IT, HR, Facilities etc.) and increases productivity of service department staff. Version 5.0 includes major new features including linked email collaboration, multi-department request tracking, mobile notifications, web form parser and many more new features.
  • Crow Canyon Newsletter Sept. 2010 customer
    SharePoint version of CCS Service Request is now available!...
  • Crow Canyon Newsletter May 2010 customer
    We now have two add-on options available for CCS Service Request and CCS Help Desk. ...
  • CCS Service Request 5.0 for City Services Announced
    March 25, 2010 – Crow Canyon Systems, announced CCS Service Request 5.0, a service request tracking application which significantly increases productivity of city department staff and improves service levels to constituents. It addresses the need for increased city services with the same or fewer resources and provides greater return on from existing information technology capital investment. It supports multiple departments across the city organization including IT, Public Works, Parks and Recreation, Maintenance and HR.
  • CCS Citizen Request Announced
    Sept. 25, 2009 – Crow Canyon Systems, announced CCS Citizen Request, a citizen service request tracking application which significantly increases productivity of city department staff and improves service levels to constituents. It addresses the need for increased citizen services with the same or fewer resources and the reduction of information technology capital expenditures
  • Crow Canyon Newsletter - Sept. 2009
    The next major releases of our products are in development and will be available in late 2009....
  • CCS Service Request - HR Announced
    August 10, 2009 – Crow Canyon Systems, announced CCS Service Request - HR, an Human Resources service request tracking application which significantly increases productivity of HR department staff and improves service levels to employees.
  • CCS Service Request - Facilities Announced
    August 19, 2009 – Crow Canyon Systems, announced CCS Service Request - Facilities, a service request tracking and asset management application which significantly increases productivity of Facilities department staff, optimizes maintenance activities and improves service levels to employees and customers.
  • CCS HelpDesk READERS’ CHOICE AWARD WINNER 2009
    March 25, 2009 – Leading Microsoft Exchange Server resource site, MSExchange.org, announced today that CCS HelpDesk was selected the winner in the Outlook Add-on category of the MSExchange.org Readers’ Choice Awards.
  • CCS HelpDesk Pro Version Announced
    March 19, 2009 – Crow Canyon Systems, the leader in support productivity solutions leveraging Microsoft Outlook, Exchange and the web, today announced CCS HelpDesk Pro, an expanded edition of its award-winning help desk application.
  • CCS Service Request Announced
    November 6, 2008 – Crow Canyon Systems, announced CCS Service Request for Employee Services, a service request tracking application for internal service requests (IT, HR, Facilities etc.).
  • Crow Canyon offers Unique Outlook on Help Desk Tools (Window IT Pro)
    May 12, 2008: Windows IT Pro Article
  • Crow Canyon Announces CCS HelpDesk 4.0
    May 1, 2008: Crow Canyon Systems, the leader in support productivity solutions for the Microsoft environment, today announced CCS HelpDesk 4.0 (formerly Outlook HelpDesk), the latest version of its award-winning help desk application.
  • Outlook HelpDesk Voted MSExchange Readers' Choice Award Winner
    March 23, 2008 – Leading Microsoft Exchange Server resource site, MSExchange.org, announced today that Crow Canyon Software’s Outlook Help Desk was selected the first runner-up in the Outlook Add-ons category of the MSExchange.org Readers’ Choice Awards.
  • Crow Canyon Reaches 2000th Customer
    November 12, 2007 – Crow Canyon Software, a leader in Support productivity solutions for Microsoft Outlook and Exchange , today announced the deployment of its 2000th customer of Outlook HelpDesk, the leading support productivity solution which leverages Microsoft Exchange and Outlook.
  • Crow Canyon to offer "CCS Network Inventory" asset management tool with integration with Outlook Help Desk
    May 4, 2007: Crow Canyon Software, Inc., today announced that CCS Network Inventory, an automated IT asset and inventory solution that integrates with Outlook HelpDesk,