Welcome to the CCS Tool Store!
Give your IT Staff Tools to Improve Productivity
Putting in place CCS Service Request to
track IT-related incidents and requests is a great start. Why not also
give your staff the tools to monitor, analyze, and resolve issues right from the ticket? Manage and
deploy software updates to keep your systems current? We have partnered with leading developers of IT
administration tools to offer tools that complete your IT support solution and provide an
ITIL-lite solution model.
Inventory and Adminstration
Network Inventory, an award-winning solution for organizations of any
size, offers remote audit of every PC in your network without having to install client
modules. By using Network Inventory, you can get detailed hardware, software inventory, and
licensing information from remote PCs within seconds. Powerful reporting module helps you save
time when preparing asset audit reports.
Remote Desktop allows you to establish a connection with remote PC, see a remote screen, and use
your mouse and keyboard to manage it remotely.
Deployment and Installation
MSI Package Builder
MSI Package Builder helps you create MSI packages, as well as convert already existing
.exe and .msi installations into the format suitable for silent remote automatic deployment.
Remote Installer allows checking what applications are installed on remote computers and
performing remote installation and un-installation of MSI packages on computers in the local
ITIL - lite: an
IT model for better service in small and medium organizations
Information Technology Infrastructure
Library (ITIL) is a widely accepted framework of best practices to manage IT operations and services.
ITIL ‘s main objective is to align business need and Information Technology. Implementing
an IT Service Support process helps organizations to efficiently manage software, hardware,
and IT resource services to ensure continued and uninterrupted business. ITIL defines that the core
function of IT Service is to offer “uninterrupted and best possible service” to all users. It defines 5 processes
ITIL does not mandate
enterprises and organization to implement all the framework specifications. This freedom to choose is
one of the prime reasons why ITIL is still very relevant even today to enterprises of all
sizes. Small to medium enterprises (SME or SMB) need to have a common sense approach to
ITIL implementation; this approach helps them to adopt the right features without getting caught in a
standards based quagmire.
Our experience with hundreds of SME IT
organizations has shown that a key set of processes and supporting IT tools can be of big benefit to resource
strapped IT group. We call this ITIL-lite and it is outlined in this whitepaper. Read ITIL-lite >>>
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