Welcome to the CCS Tool Store!

Give your IT Staff Tools to Improve ProductivityIT Technician 

Putting in place CCS Service Request to track IT-related incidents and requests is a great start. Why not also give your staff the tools to monitor, analyze, and resolve issues right from the ticket?  Manage and deploy software updates to keep your systems current?  We have partnered with  leading developers of IT administration tools to offer tools that complete your IT support solution and provide an ITIL-lite solution model.

Network Inventory  Inventory and Adminstration Tools  

Network Inventory

Network Inventory, an award-winning solution for organizations of any size, offers remote audit of every PC in your network without having to install client modules. By using Network Inventory, you can get detailed hardware, software inventory, and licensing information from remote PCs within seconds. Powerful reporting module helps you save time when preparing asset audit reports.

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Remote Desktop

Remote Desktop allows you to establish a connection with remote PC, see a remote screen, and use your mouse and keyboard to manage it remotely.

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software deployment Deployment and Installation Tools

MSI Package Builder

MSI Package Builder helps you create MSI packages, as well as convert already existing .exe and .msi installations into the format suitable for silent remote automatic deployment.

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Remote Installer

Remote Installer allows checking what applications are installed on remote computers and performing remote installation and un-installation of MSI packages on computers in the local network.

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ITIL - lite: an IT model for better service in small and medium organizations

Information Technology Infrastructure Library (ITIL) is a widely accepted framework of best practices to manage IT operations and services. ITIL ‘s main objective is to align business need and Information Technology. Implementing an IT Service Support process helps organizations to efficiently manage software, hardware, and IT resource services to ensure continued and uninterrupted business. ITIL defines that the core function of IT Service is to offer “uninterrupted and best possible service” to all users. It defines 5 processes including:

  • Incident Management
  • Problem Management 
  • Configuration Management 
  • Change Management 
  • Release Management 

ITIL does not mandate enterprises and organization to implement all the framework specifications. This freedom to choose is one of the prime reasons why ITIL is still very relevant even today to enterprises of all sizes. Small to medium enterprises (SME or SMB) need to have a common sense approach to ITIL implementation; this approach helps them to adopt the right features without getting caught in a standards based quagmire

Our experience with hundreds of SME IT organizations has shown that a key set of processes and supporting IT tools can be of big benefit to resource strapped IT group.  We call this ITIL-lite and it is outlined in this whitepaper.  Read ITIL-lite >>>

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Other IT Support Resources

ITIL-lite Whitepaper