Information Technology (IT) 

CCS Service Request for IT                                  

Optimize IT Staff Efficiency and Improve Service Levels
     Built upon your existing Microsoft® Outlook®and the Web - No new software or hardware needed!

CHALLENGE: Automate tracking of IT support incidents and requests with an application that end-users will actually use and your staff will embrace, at a price management will accept.

SOLUTION:  CCS Service Request is a powerful, yet simple and efficient, way to automate tracking and management of IT support requests.

  • High user acceptance through use of familiar Outlook, email and web interfaces 
  • Easy-to-use, yet full featured, technician interface 
  • Value-based pricing with high ROI 

 

award

 

 request demo

 request trial

 

Installs in minutes, deploys quickly, and scales to meet the needs of your organization. Part of our ITIL for small to medium organizations solution.

  • IT Support Incidents 
  • Hardware and Software requests 
  • Configuration change requests 
  • Password / email requests 
  • New user setup 
  • Website change requests 
  • Client / Customer Support 
  • Application defect tracking 

 


 CCS Service Request Overview


More productivity from your existing investment

  • Actually built upon Microsoft Outlook - not a look alike 
  • Leverages all functions of Microsoft Outlook and Office 
  • Integrates with e-mail and calendaring so you can coordinate support resources, schedule appointments and assign tasks  
  • Easy to use, install and deploy, no new software or hardware required! 

Capture incidents from many sources

  • New tickets submitted via Outlook, Email, or the Web   
  • Convert emails to tickets automatically 
     
     
    New Ticket Example
     
     
     
    Assign Ticket Example
     
     

Flexible to support your existing processes

  • Flexible forms with customizable fields, look and feel 
  • You control routing, notifications and communication 
  • Approvals based on category and type of request 
  • Include existing forms and links to policies 

Improve incident resolution productivity 

  • From within a work-order, your staff can: 
    • Access a full knowledge base 
    • View hardware, software, capacity and updates information 
    • Launch IT administration tools 
    • Schedule appointments in Outlook Calendar 

Measure and track service

  • Full reporting works with Excel, Access and other reporting tools 
  • Full incident tracking, time tracking and tracking by project 
  • Report on service levels and automatic escalation (Pro version)  More on the Pro version 
  • Satisfaction surveys linked to at completion of request 

Learn more, see additional resources at right >>>>>>>>>>>

Take a look at our IT Support tools that work with CCS Service Request IT!


 


Back to Top

 

   Learn More >>>

   How it works

   Features

   Flash Demo

   Applications


   Get Started >>>

   Free Trial

   Pricing

   Buy it


   Resources >>>

   Whitepaper

   Requirements

   ROI Analysis

   Manuals/Briefs