Healthcare 



Leverage your existing Microsoft Outlook, Office and the Web to Track and Manage Healthcare service requests.  

CHALLENGE: Healthcare requires uninterrupted supporting services from IT, Facilities, Equipment support and administrative services.  Physicians, nurses, and other Healthcare workers don't have the time to learn many different processes, make phone calls or chase down request status. They need an easy, centralized way to submit and track requests.

SOLUTION:  CCS Service Request - Healthcare is a powerful yet simple and efficient way to provide a central point for submission and tracking of healthcare support service requests. Healthcare staff submit requests from a variety of sources (phone, email, the web, and Outlook). The tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.

Over 100 Hospitals, Clinics and Physician Groups use Crow Canyon Applications to automate their processes 

healthcare people

 

 

 

 

 

 

 

 Automate your existing forms and manual routing processes to improve healthcare support service levels and healthcare staff productivity.  Example of requests include:

Hospitals:

  • Facilities work orders
  • Equipment maintenance
  • Housekeeping requests
  • COW training and incidents
  • Supply requests
  • IT incidents and requests
  • and many more...

Physician Groups and Clinics:

  • Computer and IT services
  • Claims management and requests
  • Patient call center services
  • Equipment Maintenance requests
  • Facilities requests
  • Patient scheduling, requests
  • Many more...


      See a demonstration                         Try it for 30 days free!

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CCS Service Request - Healthcare  Features 

Install in minutes on your existing systems
Tickets can be submitted through email, web, Outlook or the phone
Easily configurable to support your existing processes without IT assistance
Automatically routes to responsible department or individual for assignment and fulfillment
Assign to one or many staff, split ticket into multiple tickets
Full approval and emergency notification features
Access knowledge base, Outlook Calendars to set appointments, and link to any patient database all from within the request fulfillment form

Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities


Immediate Benefits

button Improve level of service and increase staff productivity, by providing an easy to use, centralized point, for submitting bank requests
button Improve department staff productivity by automating the request, routing and tracking process
button Reduce time-consuming follow-up phone calls for request status and more information
button Improve efficiency and HIPAA compliance by standardizing request procedures and process
button More effectively measure service levels, response times and costs for requests
button Get more return out of your existing Microsoft investment and prepare for e-Health initiatives
button Significantly increase overall operational efficiency and employee satisfaction

 Example Healthcare Customers


HCMH


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Riverton Memorial Hospital

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