CCS Service Request - Human Resources (HR) and Benefits 

Leverage your existing Microsoft Outlook, Office and the Web to Track and Manage HR requests. 

HR Person

CHALLENGE: Increase the level of service to employees while improving HR staff productivity. HR departments have to field many types of requests that include a variety of forms and routing processes. The challenge is to provide a simple and efficient way to capture specific information, route it to the right staff, and provide timely follow-up.

SOLUTION:  CCS Service Request - HR is a powerful yet simple and efficient way to automate the tracking and management of the HR request processes. Employees submit requests from a variety of sources (phone, email, the web, and Outlook) and the tickets are routed to the right department or individual for assignment and fulfillment. Link in relevant forms, and policies, tracks time, costs, work logs and status throughout the process.


 

 

 

 

 

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Automate your existing forms and manual routing processes to improve employee service and Human Resources staff productivity.   Examples of HR requests include:

  • Performance reviews
  • Temporary contractor requests
  • New hire management
  • Benefit enrollment and change 
  • Hire/Termination process
  • Leave requests
  • Vacation requests
  • Training requests
  • Wage change requests
  • Timesheet routing
  • Employee badge requests
  • Policy questions / compliance

Learn more about automating HR Service Requests in our Whitepaper


CCS Service Request - HR  Features 

Install in minutes on your existing systems
Tickets can be submitted through email, web, Outlook or the phone
Easily configurable to support your existing processes without IT assistance
Automatically routes to responsible department or individual for assignment and fulfillment
Assign to one or many staff, split ticket into multiple tickets
Full approval and emergency notification features
Access knowledgebase, Outlook Calendars to set appointments, and link to any HRMS database all from within the request fulfillment form

Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities


Immediate Benefits

button Increase employee productivity, by providing an easy to use, centralized point, for submitting HR requests
button Improve department staff productivity by automating the request, routing and tracking process
button Reduce time consuming follow-up phone calls for request status and more information
button Improve efficiency and compliance by standardizing request procedures and process
button More effectively measure service levels, response times and costs for requests
button Get more return out of your existing Microsoft investment
button Significantly increase overall operational efficiency and employee satisfaction





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