City, Town and Municipal Service Management

Turn your existing desktop and web environment into a powerful productivity tool for tracking and managing city services!

CCS Service Request for City Services provides a centralized place to request and track services.  Cities and county governments can now automate service processes at an affordable price. 

  Improve responsiveness to citizens
  Raise city staff productivity levels
  Control costs, and improve measurement
  Provide better visibility across all departments
  Get higher return from your existing technology
  All at a cost to support today's tight budgets!

City Services 

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Automate your existing forms and manual routing processes to improve service and department staff productivity.   Examples of City Service requests include:

IT / Technology Support

  • IT incidents and requests
  • Computer Requistions
  • IT Asset Inventory
  • Police, Fire equipment Support
  • Training Requests
  • and many more...

See Demo 

City Services

  • Public Works work order Management
  • Parks and Rec Requests
  • Citizen Requests (311 and CRM)
  • License and Permits 
  • Many more...

See Demo

 City Operations

  • HR Requests
  • Purchase Requisitions
  • Copy, Mail and other Admin Services
  • Finance and Budget requests
  • Copy, print services
  • and many more..

 See Demo


CCS Service Request is a easy to use yet powerful service request and work order application that runs on top of your existing Microsoft Office environment. As a Microsoft Office add-in, take advantage of Outlook's robust email, calendar, task and document features to turn your existing desktop systems into a powerful yet familiar service request tracking application!

In a time when we are so typically being tasked to do more with less, shrinking budgets and increased demand for services it can be very difficult to also create value.  Creating value in the services we provide and how we provide those services is key to the success of our department. Crow Canyon software is a critical piece in how we create that added value for customer base.   Danny Daniels, City of Menlo Park, CA

 

We upgraded to CSS Service Request and have been very pleased with results.   

Initially started with Information Technology, and just recently brought on Parks, Recreation & Public Facilities.   Next we have plans for Vehicle Maintenance (Public Works) to be added.  It has been a key driver for higher productivity in the face of reduced staff.   Jay Luteran, City Of Mentor, OH




CCS Service Request - Citizen Requests Features 

Install in minutes on your existing systems, deploy instantly
Requests can be submitted through email, web, Outlook or the phone
Easily configurable to support your existing processes without IT assistance
Automatically routes to responsible department or individual for assignment and fulfillment
Assign to one or many staff, split ticket into multiple tickets
Full approval and emergency notification features
Access knowledgebase, Outlook Calendars to set appointments, and link to any backoffice database all from within the request fulfillment form

Quickly identify overdue tickets, high priority status or any other filter with Ticket Views feature. Measure your success with full reporting capabilities



Immediate Benefits - Increase Service Levels and Staff Productivity

button Improve level of service and increase staff productivity, by providing an easy to use, centralized point, for submitting requests and tracking cases to resolution
button Improve department staff productivity by automating the request, routing and tracking process
button Reduce time consuming follow-up phone calls for request status and more information
button Improve efficiency and GPEA compliance by standardizing request procedures and processes
button More effectively measure service levels, response times and costs for requests
button Get more return out of your existing Microsoft investment and prepare for e-government initiatives
button Significantly increase overall operational efficiency and employee satisfaction


 Example Local Government Customers
              

  cuyahoga housing  harford county library  oklahoma government  City of MentorCity of Decatur

menlo park  westminster

 


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