Benicia, CA -- (May
1 ,2012) – Crow Canyon Systems, Inc.,
announced the release of CCS Service Request 6.0, the latest version of its service request
tracking application. CCS Service Request, used by thousands of organizations
worldwide, significantly reduces the time employees spend requesting and tracking internal
service requests (IT, HR, Facilities etc.) and increases productivity of service department
staff. Version 6.0 includes major new features such
as full support for Outlook 2010 64-bit, change control, Service Level Agreements,
detailed time tracking, enhanced asset integration, and more.
Based on the award winning CCS HelpDesk and Outlook Help Desk, CCS
Service Request leverages an organizations existing Microsoft Exchange, Outlook and Office
environment. Employees can request services such as vacation leave (HR), maintenance (facilities),
supply requests (Purchasing) or even conference room scheduling (Administration) through a single
easy to use Outlook or Web form. Based
on the type of request, CCS Service Request links to existing policies, documents and forms and
attach them to the request ticket. Once submitted the service
request ticket is routed to the relevant department where the request can assigned, fulfilled and
tracked. The application supports approvals, time tracking and
service level reporting. At the completion of the
request process, the employee can asked to fill out a survey to rate level of service.
process automation (BPM) with departmental flexibility and control.
CCS Service Request provides a simple yet flexible and powerful
way to automate everyday workflows across the entire organization, while being configurable and
managed at the departmental level. Each department can setup
their processes, and routing while providing a simple easy to use request management tool for all
The application supports business processes from as simple as
fixing a light bulb (Facilities) through multi-department requests (such as New
Hires) that require approvals and serial processing. With
version 6.0, 10 new Quick Start Department templates are available to speed
Lowest Total Cost of
Ownership because it leverages our existing systems.
Because CCS Service Request is built on Microsoft Outlook and
Office, it is cost efficient to license and implement. No new software or hardware is
needed. Its architecture is also scalable for the small
business through larger enterprises. It uses a
familiar Outlook or Web interface and is easy to use, resulting in high user acceptance.
Available now, CCS
Service Request 6.0 provides customizable fields, notifications and
logging options. It leverages Outlook by providing Active Directory, task, and calendar
integration for appointments, recurring tasks and security. Because no new software or
hardware is required, it can be installed, setup and deployed quickly often in a few hours.
CCS Service Request is priced starting as low as $695 per
department and is available now. It is available for
free 30-day trial at http://www.crowcanyon.com.
About Crow Canyon
Crow Canyon Software provides powerful yet cost-efficient support
productivity applications that leverage the power of Microsoft Outlook, Exchange, and SharePoint
platforms. These applications
bring order and increased service levels to the demanding world of employee and customer
support. Crow Canyon's award-winning products are used in
over 2,000 organizations across the globe. CCS HelpDesk and
CCS Service Request are available
through Crow Canyon’s website at www.crowcanyon.com or through authorized partners
Contact: Scott Restivo
Crow Canyon Systems 707 746-5272 email: firstname.lastname@example.org