City Services Management Application Increases Staff Productivity and Citizen Service Satisfaction for Small to Medium Local Governments  

 

CCS Service Request 5.0 – provides an affordable, consolidated service tracking solution based on existing Microsoft Technology. 

 

 

Benicia, CA -- (March 24, 2010) – Crow Canyon Systems, announced CCS Service Request 5.0, a service request tracking application which significantly increases productivity of city department staff and improves service levels to constituents.  It addresses the need for increased city services with the same or fewer resources and provides greater return on from existing information technology capital investment.  It supports multiple departments across the city organization including IT, Public Works, Parks and Recreation, Maintenance and HR. 

Based on the award winning CCS Service Request, the new product leverages an organizations existing Microsoft Outlook, Office and Web environment to capture, route and track requests for city services. City services such as street maintenance, parks and rec, business license requests, and other services change can be requested by citizens or employees through email, phone or Web form.   Based on the type of request, the service request ticket is routed to the relevant service department where a work order can be fulfilled or assigned.  The request is then tracked through to completion.  The application supports approvals, time tracking and service level reporting.  At the completion of the request process, the citizen or employee is notified and can be asked to fill out a survey to rate level of service.   

“Initially we started with Information Technology, and just recently brought on Parks, Recreation & Public Facilities.”   States Jay Luteran, IT Director City of Mentor, Ohio.  “Next we have plans for Vehicle Maintenance (Public Works) to be added.  It has been a key driver for higher productivity in the face of reduced staff; we have been very pleased with the results.”   

“We see a lot of small to medium cities who would like to increase productivity using technology, but often the solutions available were not affordable” states Darrell Trimble, Partner of Crow Canyon Systems.  “Because we use existing technology, it is a cost efficient and practical way for small to medium cities to bring a new level of service to its citizens, and greater productivity to staff.  Our cost is often less than 50% the cost of competitors.” 

CCS Service Request provides a simple yet flexible and powerful way to automate everyday workflows across the entire organization, while being configurable and managed at the departmental level.  Each department can setup their processes, and routing while providing a simple easy to use request management tool for all employees and citizens.  

Available now, CCS Service Request leverages Outlook by providing Active Directory, task, and calendar integration for appointments, recurring tasks and security.  Because no new software or hardware is required, it can be installed, setup and deployed quickly often in a few hours.  

CCS Service Request is priced from $995 and is be available now.  It is available for free 30-day trial at www.crowcanyon.com/City-Services.html  .    

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About Crow Canyon Systems, Inc. 
Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft platforms. These applications bring order and increased service levels to the demanding world of employee and customer support. Crow Canyon's award-winning products are used in over 2000 organizations across the globe. CCS HelpDesk and CCS Service Request are available through Crow Canyon’s website at www.crowcanyon.com  or through authorized partners worldwide. 

Contact: Scott Restivo

Crow Canyon Systems  707 746-5272  email: sales@crowcanyon.com